The owner of the NOOLEMÄNG e-store is Drump Group OÜ, registry code 12900217, address Lastekodu 11, 10115, Tallinn (hereinafter the Service Provider) and the customer who forms an order in the NOOLEMÄNG E-store and identifies himself by entering his personal data (hereinafter the Service User) -Store User Agreement (hereinafter the User Agreement).
1. General provisions
1.1. In regulating their mutual relations, the contracting parties shall be guided by the Law of Obligations Act and other laws and other legislation of the Republic of Estonia and the agreement in the User Agreement.
1.2. The service provider has the right to make changes to the offered E-store service at any time.
1.3. The service provider has the right to unilaterally change the terms of the user agreement without the obligation to notify the service user in writing by e-mail.
2. Products and Purchasing
2.1. Not all products may be in stock immediately.
2.2. If a product is out of stock and the order cannot be fulfilled, the E-store employee will contact the user. In this case, a possible new delivery time or replacement of the product with an equivalent product of the same price and quality is proposed. If the user of the service does not agree with the new conditions, the order may be refused.
2.3. The product images shown are for illustrative purposes only and may differ from the actual product.
2.4. The product descriptions in the e-shop are not exhaustive and may contain unintentional errors.
2.5. The user of the service confirms that he is at least 18 years old.
2.6. The service user who selects the desired products undertakes to enter the data required to complete the order (surname, first name, contact e-mail, delivery address, method of payment)
2.7. Undertakes to provide true information necessary for completion. The Service Provider shall not be liable for non-performance of the order due to incorrect information provided by the Service User or for any consequences thereof.
2.8. The sales process begins when the service user has sent an order via the E-store's website and received confirmation of the availability and delivery time of the goods.
2.9. The sales process ends when the service user has paid for the order and received the goods from the Service Provider.
3.1. All prices in the E-shop are in euros and include VAT.
3.2. The service provider has the right to change the displayed prices at any time.
3.3. If the service provider has changed the prices in the E-shop after the user has submitted the order and paid for it, the e-shop undertakes to deliver the corresponding products to the user at the prices valid at the time of the order. The user of the service does not have the right to demand compensation for the price difference.
3.4. When confirming the order, the order invoice is displayed on the screen. When paying by bank transfer, be sure to indicate the order invoice number in the explanation and send a payment confirmation by e-mail to email@example.com. This speeds up order fulfillment.
4. Delivery time, delivery terms and payment
The guaranteed delivery time of the products is 7-21 days unless otherwise stated. The delivery time for the product is usually less than 14 days.
If we are unable to deliver any product within 21 days, we will notify you immediately. If necessary, you will have the opportunity to cancel the order and we will refund you.
The products will be posted to the e-store account after the money is transferred.
Payments are made through Maksekeskus AS.
The user of the service has the right to choose between two different ways of receiving the goods.
The buyer picks up the goods himself
The parcel will be delivered in Tallinn. It is agreed by phone or e-mail what time and where the package will be picked up.
Upon arrival of the goods, payment is made in cash.
SmartPOST parcel machines are self-service post offices that are installed in various shopping centers all over Estonia. The parcel machine can hold parcels with the maximum dimensions of the package, including 60x60x60cm. To receive the goods, you can choose the most suitable parcel machine for you (more information at http://www.smartpost.ee/eteenindus/kiosks). When the parcel arrives at the parcel machine of your choice, an SMS with the corresponding content and, if desired, an e-mail will be sent to your mobile phone immediately. The message contains information about the arrival of the parcel, the location and opening hours of the machine, and a personal door code, which you can receive from the machine when you enter the machine's touch screen and pay for the package with a card.
The goods must be paid for by bank transfer to the current account of Drump Group OÜ EE061010220275211229 at SEB Pank. The goods will not be shipped before the money is received.
5. Withdrawal from the contract before the Service Provider performs the contract
5.1. If the service user wishes to withdraw from the contract after placing the order and before the contract is performed by the service provider, he / she undertakes to notify the service provider in writing as soon as possible. Written notice must be sent by e-mail to firstname.lastname@example.org
The e-mail must indicate the order number from which you wish to withdraw and add the contact details of the Service User (first name, surname, date of submission of the order, contact telephone number).
5.2. If the withdrawal application reaches the service provider after the service provider has performed the contract, the contract will be withdrawn in accordance with the chapter “Right of Return” of the User Agreement.
5.3. The service provider shall refund the amount paid to the service user no later than within 30 days from the receipt of the request to withdraw from the contract.
5.4. The money is transferred to the same current account from which it was received by the service provider.
6. Right of return
6.1. Goods purchased from the e-store have a 14-day right of return.
6.2. The returned product must be undamaged in its original packaging and unused.
6.3. To return the product, a corresponding application must be submitted to the e-mail email@example.com.
6.4. Upon return, a purchase invoice must be submitted.
6.5. Upon return, the money will be refunded to the service user no later than 30 days after the return of the product.
6.6. The money is transferred to the same current account from which it was received by the service provider.
6.7. The transport costs associated with the return will be covered by the service user.
6.8. If after the return it turns out that the return does not meet the conditions specified in the User Agreement, the money will not be refunded.
6.9. The e-shop may refuse to make refunds until the item that is the subject of the contract has been returned or until the buyer has provided proof that the item has been returned, whichever is earlier.
6.10. The returned product will be stored by the service provider or returned. The costs related to storage or returning the product to the user shall be borne by the user of the service.
6.11. If the buyer has explicitly chosen a delivery method different from the cheapest usual delivery method offered by the e-shop, the e-shop does not have to reimburse the consumer for the cost that exceeds the cost related to the usual delivery method.
6.12. The e-shop has the right to withdraw from the sales transaction and demand the return of the goods from the buyer if the price of the goods in the e-shop is significantly lower than the market price of the goods due to a mistake.
7. Personal data and their use
7.1. The user gives clear and informed consent to the service provider to process his personal data.
7.2. The personal data that has become known to the service provider entered by the user upon submission of the order shall be entered in the customer register and used to provide sales services and goods to the service user.
7.3. The source of personal data is the formation of a customer relationship when registering an order in the E-shop.
7.4. The personal data to be registered includes data on the service user's order (surname, first name, telephone number, method of delivery, method of payment used, acceptance of the E-shop User Agreement by sending sales offers to an e-mail address, a free text note).
7.5. Personal data necessary for the mediation of goods to the service user shall be forwarded to the company providing the courier service.
7.6. The service provider undertakes not to transfer the registered personal data to unauthorized persons.
7.7. The Service Provider reserves the right to transfer data concerning the user in the event that the data is processed in order to fulfill an obligation prescribed by law to a person who has a legal right to do so if it is for the protection of the health or freedom of another person.
7.8. The user of the service has the right to check the personal data concerning him or her as well as to change them or remove the data from the register.
7.9. The User consents to the Service Provider sending an order confirmation to the e-mail address entered when submitting the order.
8.1. The Service User is obliged to read the terms and conditions provided in the User Agreement.
8.3. The user of the service undertakes to use the E-store service only for purposes in accordance with the law and good practice.
9. Procedure for handling claims.
9.1. The examination shall be performed by Drump Group OÜ in order to determine the existence and cause of the defect
9.2. Additional paid expert examination performed at the request of the client by an independent expert if the client is not satisfied with the results of the expert examination performed by Drump Group OÜ
9.3. The claim submission period starts from the date of purchase of the goods
9.4. The basis for submitting a claim is a sales invoice.
9.5. The claim is not subject to settlement if Drump Group OÜ proves that the defects in the goods have been caused by the consumer
9.6. If the production of the product on which the claim is based is terminated, Drump Group OÜ reserves the right to replace the product with an equivalent one with the consent of the customer.
10. Settlement of Disputes
10.1. If the buyer has any complaints regarding the e-shop, they must be sent to the e-mail address firstname.lastname@example.org or call +372 5322 5397.
10.2. If the buyer and the e-shop are unable to resolve the dispute by agreement, the buyer can turn to the Consumer Disputes Committee. The Consumer Disputes Committee is competent to resolve disputes arising from the contract concluded between the buyer and the e-shop. The examination of the buyer's complaint in the commission is free of charge.
10.3. The buyer can turn to the European Union Consumer Dispute Resolution Platform.